Privacy Policy

Introduction

Collavo ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform.

By using Collavo, you agree to the collection and use of information in accordance with this policy.

Information We Collect

Information You Provide

When you create an account and profile, we collect:

• Name and email address
• Church affiliation and location
• Service type (Speaker, Musician, or Other)
• Professional bio and expertise areas
• Service description and typical session length
• Travel preferences and postal address
• Availability and advance notice requirements
• Pricing model and rate information

Automatically Collected Information

When you use our platform, we may automatically collect:

• Device information (browser type, operating system)
• IP address and general location data
• Usage data (pages viewed, features used)
• Authentication tokens and session data

How We Use Your Information

We use the information we collect to:

• Create and manage your account
• Display your profile to churches searching for services
• Enable communication between service providers and churches
• Improve and optimize our platform
• Send you important updates about your account or our services
• Respond to your inquiries and provide customer support
• Detect and prevent fraud or abuse
• Comply with legal obligations

Information Sharing and Disclosure

Public Profile Information

When you create a service provider profile, certain information is made publicly visible to help churches find and evaluate potential service providers. This includes your name, church affiliation, service type, bio, expertise areas, service description, general location, availability preferences, and pricing model.

Information We Do Not Share

We do not sell, rent, or trade your personal information to third parties. We do not share your email address, specific postal address, or any private account information publicly.

Service Providers

We use Supabase for authentication and database services. These service providers have access to your information only to perform tasks on our behalf and are obligated not to disclose or use it for other purposes.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

We use industry-standard encryption for data transmission, secure authentication methods, and regular security assessments to protect your information.

Your Rights and Choices

Under UK GDPR, you have the following rights:

• Access: Request a copy of the personal data we hold about you
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your personal data
• Portability: Request transfer of your data to another service
• Objection: Object to processing of your personal data
• Restriction: Request restriction of processing

To exercise these rights, please contact us using the information provided at the end of this policy.

Profile Management

You can manage your profile information at any time by:

• Editing your profile through your dashboard
• Deactivating your profile (makes it invisible to churches but preserves your data)
• Deleting your account entirely (permanently removes all your data)

Data Retention

We retain your personal information for as long as your account is active or as needed to provide you services. If you delete your account, we will delete or anonymize your personal information within 30 days, except where we are required to retain it for legal, accounting, or security purposes.

Cookies and Tracking

We use essential cookies to maintain your session and provide basic functionality. We do not use third-party tracking or advertising cookies.

You can control cookies through your browser settings, but disabling essential cookies may affect your ability to use certain features of the platform.

Children's Privacy

Our service is not intended for children under 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. Significant changes will be communicated via email to registered users.

Get In Touch

Have questions, feedback, or just want to say hello?